Alorica's CMO, bringing large-scale transformation to brands and creating a personalized CX via digital/traditional channels for 20+ years. Turning around negative customer experiences (CX) is as ...

Customer experience (CX) has become a critical driver of growth, retention, and differentiation, yet many organizations ...

Millions spent on AI platforms. Flat retention. Your best customers are quietly walking out the door. The problem is not algorithms or effort; it is the data. While many organizations focus on AI ...

In 2025, Customer Experience (CX) goes beyond mere digitalisation, emphasising the importance of empathy, humanized service, and emotional connections, particularly in the context of India's cultural ...