If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

TROY, Mich.: 3 Dec. 2024 — Auto and home insurers have spent the past year adding dozens of new features and refinements to their mobile apps, such as automatic collision reporting capabilities, ...

TROY, Mich.: 27 Oct. 2022 — The times have not been kind to the auto insurance industry. The volume of vehicle collisions is returning to pre-pandemic levels and, when combined with all-time-high ...

Despite technological innovations and a growing emphasis on customer service, customer contentment with auto insurance industry is declining, according to a J.D. Power claims satisfaction study. The ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

BUFFALO, N.Y. & SAN DIEGO--(BUSINESS WIRE)--The third annual Consumer Mortgage Experience Survey (1) commissioned by Solidifi U.S. Inc. (“Solidifi”) revealed that 81% of borrowers prefer an in-person ...

If you sell online, your fulfillment process is the system that turns a customer promise into a real-world outcome. It’s the bridge between “Order confirmed” and “Delivered”—and it’s one of the ...

Despite an increasingly tumultuous US automotive market, customer satisfaction with the new-vehicle sales process has steadily increased since 2005, according to the JD Power and Associates 2008 Sales ...