Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Traditionally, HR has been viewed as a discipline focused on internal corporate and employee processes. This means company leaders often overlook the opportunities we have to positively influence ...

Jeff Somers is a freelancer who has been writing about writing, books, personal finance, and home maintenance since 2012. When not writing, Jeff spends his free time fixing up his old house. He has ...

Cezanne HR, the UK’s leading provider of modern, flexible HR systems for UK & global businesses, is thrilled to announce it’s been nominated for a prestigious TIARA Talent Tech Star Award. The annual ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the widely used customer relationship management (CRM) software for sales and ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...